In 2007 Hebert Smith undertook a major research study into how organisations were using ADR. 21 organisations participated in the research and came from a range of industry sectors and included some of Herbert Smith's major clients including BP, GE, KPMG, Merrill Lynch, Morgan Stanley, UBS, Zurich, Virgin, and PwC. The research report The inside track – how blue-chips are using ADR shares practical experience of in-house counsel and gives unique access to their learning on the effective use of ADR in managing business disputes. An ADR toolkit to assist in-house counsel in reviewing the way their organisations use ADR, was developed by Herbert Smith in conjunction with the research study. The toolkit takes the form of questions and issues for in house counsel and/or claims handlers to consider. Refining an organisation's use of ADR need not be an onerous undertaking and our toolkit is intended to help make small changes to create significant positive effects on how an organisation manages conflict. 
