From 1 October 2011, an online civil mediation directory replaced the National Mediation Helpline. The Ministry of Justice announcement can be viewed here and the online directory can be accessed here.
The directory allows users to search for civil mediation providers, by county, and is intended to provide members of the public and businesses with a simple, low-cost method of resolving civil disputes out of court. People contacting a provider as a result of using the directory can, in certain circumstances, obtain certain mediation services on a fixed-fee basis.